Privacy Policy

Privacy Statement

This statement is our privacy policy which sets out how we manage your personal information and other information.   Before we go into the detail, we need to define a few terms.   This bit can get a bit technical, so please bear with us:

Your information:  When we refer to your information, we are referring to both your personal information, as defined under the Privacy Act 1988 (Cth), and customer information, which is protected by Part 13 of the Telecommunications Act 1997 (Cth).

The kinds of information we collect and hold

By using the Singing Portraits®’ app, we collect and hold a range of different information about you. This includes your name, your email address, your login name and password, and your dependent’s name (i.e. the child who made the recording).

How we collect your information

We collect your information in one way:  directly from you, when you complete the New Account form in the Singing Portraits® app.

If you choose not to provide certain information about you, we may not be able to provide you with the products or services you require, or the level of service on which we pride ourselves.

How we hold your information

We store your information in electronic format, in storage facilities that we own and operate ourselves, or that are owned and operated by our service providers.   We take reasonable steps to maintain the security of your information and to protect it from unauthorised disclosures.

While we take these steps to maintain the security of your information, you should be aware of the many information security risks that exist today and take appropriate care to help safeguard your information.   We encourage you to read some helpful tips and hints on how to protect your information through online safety.

How we use your information

We use your information primarily for the purpose of delivering a completed Singing Portrait™ to you.   We may, from time to time, also use your information to provide you with information about our products and services.

Disclose of your information

We will not wilfully disclose your information to third parties.

How to access or correct your personal information or make a privacy complaint

If you wish to access any of your personal information that we hold or would like to correct any errors in that information, please contact us using any of the contact details set out on our website, so that we can consider and respond to your request.

You may also use these contact details to notify us of any privacy complaint you have against us, including if you think that we have failed to comply with the Australian Privacy Principles (APP) or any binding APP code that has been registered under the Privacy Act. We are committed to acknowledging your complaint in a prompt manner and will give you an estimated timeframe for when we will respond to your complaint.

While we hope that we will be able to resolve any complaints you may have without needing to involve third parties, you may also be able to lodge a complaint with a relevant regulator such as the Australian Information Commissioner (www.oaic.gov.au).

About this Statement

This Statement has been issued by Singing Portraits® Pty. Ltd., effective as at 10 July 2014.   From time to time, we may need to change this Statement.   If we do so, we will post the updated version on our website (www.singingportraits.com) and it will apply to all of your information held by us at the time.

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